Preguntas frecuentes (FAQ)
Last updated: 2026-11-07.
Quick answers about ordering, shipping, privacy, and returns. For full legal terms, please refer to our linked policies.
General & Account
Who is the legal seller behind Fancoria?
Fancoria is operated by Scientific Circuits Co. Limited, a company incorporated in Hong Kong. Full trader details and our EU GPSR representative information are available on our Imprint page.
What is the minimum age to shop on Fancoria?
You must be at least 18 years old (or the legal age of majority in your country) to browse and purchase. We use an age-verification step before you enter the store and may request proof of age if we have reasonable concerns.
Do I need an account to place an order?
Yes. A customer account is required to complete checkout, securely track your orders, access invoices, and use features like the Fancoria Wallet.
Ordering & Payment (Including Wallet)
What payment methods do you accept?
We accept secure card payments, bank transfers (TT), and your Fancoria Wallet balance. To protect your privacy, card charges appear on your bank statement under a neutral descriptor (e.g., "FANCORIA").
What is the Fancoria Wallet and how does it work?
The Fancoria Wallet is an optional prepaid balance for future orders. You can top it up via bank transfer (TT). At checkout, choose card, bank transfer (TT), or wallet when your balance covers the full order total. On an unpaid order you can also pay from wallet or complete card payment from the order page.
How do I top up my wallet?
Use the bank details on your Wallet page. After you pay, open Transactions, click Report bank transfer (TT), and enter the amount, the account you paid to, and your receipt (dekont) — PDF or image, up to 5 MB per file. Pending transfers appear under Awaiting verification until we credit your wallet (typically 1–2 business days, excluding bank fees). You can also email the receipt to support@fancoria.com. Note: We may request identity verification for wallet top-ups above certain amounts, in line with anti-money laundering (AML) rules.
I paid by bank transfer (TT) for an order — how do I send my payment receipt?
Open the order under My orders, scroll to Payment receipt (dekont), and upload your bank confirmation (PDF or image). Include your suggested payment reference if possible. We match incoming transfers to orders as quickly as we can; uploading the receipt speeds up confirmation. If you cannot upload, email support@fancoria.com with your order number.
Can I withdraw my wallet balance or get a refund?
Wallet balances are intended for purchases on Fancoria and are generally non-withdrawable. If you cancel an eligible order, funds are returned to your wallet. However, where required by applicable consumer law, refunds will be made to the original payment method.
What happens if I cancel an order paid with my wallet?
If you cancel an eligible order paid using your wallet, the wallet portion is returned to your wallet balance. If the order was paid partly with wallet funds and partly with another method, the wallet portion is returned to your wallet, and the other portion is refunded to the original payment method.
Is my wallet balance secure and does it expire?
Your wallet balance is linked to your account and protected by our standard security measures. Wallet balances do not expire. You can check your balance anytime in your account dashboard.
Can I cancel or change my order after placing it?
You can request changes or cancellations before dispatch by contacting support. Once the order is dispatched, our Returns & Refunds Policy applies.
Shipping & Customs
Where are orders shipped from and how long does delivery take?
Orders are packed discreetly and dispatched from Mainland China within 1–3 business days after payment confirmation. Transit typically takes 8–18 business days, plus any customs processing time at your destination.
Do you ship to my country?
We ship to most countries worldwide. If your country is not listed at checkout, we cannot ship there due to local legal restrictions or carrier limitations.
How can I track my order?
Once dispatched, you will receive a tracking number via email. You can also view real-time tracking in your account dashboard under "Order History".
Will I pay customs duties or import taxes?
Unless checkout explicitly states that duties are included, you are solely responsible for any import duties, local VAT, or other local taxes and carrier brokerage fees charged by your country's customs authority before the parcel is released.
What if my parcel is lost or stuck in customs?
Contact support with your order number. We will open a carrier investigation on your behalf. If the parcel is confirmed lost, we will offer a replacement or refund in line with our Terms of Sale.
Returns & Refunds
How do I return an item or request a refund?
Within the return window, open a support ticket from your account (include your order number and reason for return). We will review your request and provide an RMA (Return Merchandise Authorization) number before you send anything back. If you cannot access your account, email support@fancoria.com. See our Returns & Refunds Policy for EU/UK withdrawal rights and exceptions.
What if my order arrives damaged or incorrect?
Promptly open a support ticket from your account with your order number and clear photos of the issue (an unboxing video helps if available). Where the item is faulty, not as described, or damaged in transit, we will offer a repair, replacement, or refund in line with mandatory consumer law. If you cannot access your account, email support@fancoria.com.
Can I return hygiene-sealed adult products?
For health and safety reasons, sealed intimate goods cannot be returned once the hygiene seal is broken, unless the item is faulty or not as described upon arrival.
Privacy & Safety
Is packaging discreet?
Yes. We ship in plain outer boxes or mailers with no product names on the external label. Customs declarations use generic descriptions to protect your privacy while meeting international shipping rules.
Are your products safe and compliant?
Yes, we supply products in line with applicable safety and labelling rules. Our EU responsible person (GPSR) ensures product safety compliance for EU customers; their full details are listed on our Imprint page.
How is my personal data handled?
We process your data strictly as described in our Privacy Policy. This includes wallet transaction data, which is processed for fraud prevention and legal compliance. We do not sell your personal data, and EU/UK users retain their full GDPR rights.
Políticas relacionadas
¿Todavía necesita ayuda? support@fancoria.com.